A Swiss crypto card programme that has gone quiet

Updated October 2026

Licensed

Available in US

Fast payouts

18+ Only

If you came here looking to order a Fiat24 card, that path is closed for now. The company’s website is in maintenance mode, and new applications are not being accepted. The card programme was announced for launch in December 2024, and parts of the user documentation still describe it as “coming soon.” What is left is a quieter product: an existing user base, an FINMA-supervised Swiss issuer (SR Saphirstein AG), and a set of balances that holders need to think about.

This review walks through what actually happened to the programme, what it means if you already hold one of these cards, where the risks sit, and what you might use instead. The conditions described here are current as of October 28, 2026.

Verdict

Fiat24 ends up at 3.3 out of 10, and the headline is not subtle. The card cannot be ordered, the site is in maintenance mode, the official fee schedule is missing, and the public feedback is thin and mostly negative. Within that low total, the scoring breaks down as follows.

The pattern is familiar in the crypto card space: a regulated Swiss wrapper, a self-custody account model that appealed to people who don’t want a traditional bank, and an execution that has clearly stalled. The audience note that comes with this score is a short one: if you already hold the card, the practical question is how to get your balance out cleanly.

A score this low does not mean the underlying idea was wrong. It means that, as a product you can sign up for today and rely on tomorrow, Fiat24 does not offer that. The remainder of this page is about the people who already crossed the threshold and the choices they face.

What happened to the programme

The card is described in Fiat24’s own product text as “Coming soon in December 2024.” That is the same line that was on the page in early 2025, and it is still on the page now. The launch never moved out of that pre-launch state in the way the wording suggested it would. Today the main domain is in maintenance mode and new applications are not being accepted, but no closure date has been published.

Several pieces of context make the situation clearer. The company behind the card programme is SR Saphirstein AG, a Swiss entity supervised by FINMA under Article 1b of the Swiss Banking Act. The card itself is a Mastercard debit, issued with BIN 5481 0849, so it sits inside a real banking licence rather than an e-money wrapper. That is meaningful for the regulatory floor — SR Saphirstein is a licensed institution — but it does not change the fact that the front door is shut.

Where the card is described in detail, three structural choices stand out.

The account is an NFT. Your Fiat24 account is represented as a non-fungible token in your own crypto wallet. The card limit you receive is tied to the number of digits in that NFT’s account number. A standard 5–8 digit NFT comes with a 10,000 EUR daily and 20,000 EUR monthly limit. A 4-digit “Premium” NFT raises that to 100,000 EUR daily and 200,000 EUR monthly. A 3-digit “Ultimate” NFT takes it to 500,000 EUR daily and 1,000,000 EUR monthly. To upgrade, you buy a Premium NFT in the dApp at the price listed on the pricing page, paid in Ether or in the Fiat24 token, and the upgrade is processed within one business day. The model is interesting, but it is also a self-custody arrangement, which means the safety net is your own wallet security.

Balances sit in four currencies. You can hold EUR, USD, CHF and RMB. When you pay, the card tries to spend from the balance in the same currency as the transaction, a feature Fiat24 calls “Direct Pay,” which exists specifically to avoid FX fees on the way out. If you do not have enough in that currency, the shortfall is converted in full from your chosen default card currency; there is no split-tender across balances. Refunds behave in the same way: a refund in USD, EUR, CHF or RMB returns to the matching balance, while a refund in any other currency is converted to your default currency.

Activation is low-friction. A user who has cleared KYC activates the card through the card icon in the dApp, and the card is usually ready in seconds. That description comes from Fiat24’s own user documentation, and it sits in tension with the “Coming soon in December 2024” line on the product page; the user docs assume the card is live, while the product page does not. It is the kind of inconsistency that creeps in when a programme stalls between soft launch and full rollout.

There is no physical card. The card is virtual, has no PIN, and is valid for five years. It renews automatically unless it has been unused in the six months before expiry. The card page does not mention a physical version or shipping; the only support pages that discuss the card treat it as virtual only.

There is no dedicated app. The interface is a web dApp at app.fiat24.com, which asks you to connect a wallet on the Arbitrum network, plus a Telegram bot for general inquiries. App store ratings are not applicable because there is no app to rate.

On the verification side, the company runs a single KYC step: a biometric ID or passport, age over 18, evidence you are not a US Person, not a politically exposed person and not on an OFAC or EU sanctions list, a captured GPS location, and a tax identification number. One account per person. The official target is to open the account in under one business day, in CET working hours. The page lists rejection reasons — domicile or risk profile not matching the company’s business focus, duplicate registration, or failing any of the criteria above — and notes that applicants from some emerging countries are limited to 1,000 CHF per 30 days. A later entry in the same set of pages says that clients onboarded from 5 June 2026 onwards will have a 30,000 USD monthly limit, which is lower than the 100,000 USD per 30 days cited elsewhere on the same site; the two numbers have not been reconciled publicly.

The card issuer, SR Saphirstein AG, is named on the site, but the card page itself does not state who issues the card, where the issuing bank is licensed, or whether any deposit insurance applies. That omission is the kind of thing that becomes uncomfortable when an account is no longer growing.

If you already have the card

If you are reading this with an active Fiat24 card in your wallet, the operational questions are the ones that matter. The user-facing mechanics are still described in the documentation, and the assumption is that existing accounts can run through the standard flows. Here is what the documentation says, and where the gaps are.

Funding the card

You top the card up through the Fiat24 dApp, and activation needs a minimum balance of 10 EUR (Eurozone), 10 CHF (Switzerland) or 10 USD (rest of world). The card docs page does not state the rails or the networks used to fund the card, and it does not state a deposit fee. Unofficial coverage from a third-party aggregator says that USDC, USDT and ETH on Arbitrum are supported as crypto top-ups, alongside fiat in EUR, CHF, USD and RMB via SEPA, SIC and SWIFT. That is not the same as a confirmed list from the card issuer, and the absence of a fee schedule means you only find out what you actually paid when the funds land. Where unofficial and official information conflict, the official page wins, but the official page is silent on this point.

Spending limits

Your spending ceiling is set by the tier of NFT you hold. A standard 5–8 digit account allows 10,000 EUR a day and 20,000 EUR a month. A Premium 4-digit account raises that to 100,000 EUR a day and 200,000 EUR a month. An Ultimate 3-digit account reaches 500,000 EUR a day and 1,000,000 EUR a month. One unofficial source describes a different setup — 9,800 USD a day and unlimited monthly on a standard card — which contradicts the official tier table; treat the official tier table as the figure to plan around, and treat unofficial aggregator pages as hints rather than commitments.

Withdrawals

Withdrawals go to your own bank account in EUR or CHF. The documented flow is to send a small test deposit from the bank account you want to use (its IBAN) so the account gets linked, and you can register up to ten accounts per currency. The minimum payout is 100 EUR or 100 CHF. A successful payout is booked the same business day, or the next business day if you submit after 15:00 CET or over a weekend, and the official text says a successful payout is free; a returned payout costs 10 EUR or 10 CHF. None of this is described on the public card page itself, so the only way to know the rules is to read the help centre entries.

Closing the account

If you want out entirely, the documented path is to bring your balances to zero, sign in at id.fiat24.com, go to Profile and choose Close Account. The closure is final — you cannot open a second account afterwards. Fiat24 keeps your KYC data in line with Swiss anti-money-laundering law, so closing the account does not delete the personal data the company already holds about you.

Support

The company does not publish an email address or phone number. The public support channels are a Telegram bot at t.me/fiat24bot, a status page at status.fiat24.com, and social accounts on X, LinkedIn, Medium and Telegram. Languages and hours are not stated. If you have a problem, the documented assumption is that you raise it through the Telegram bot; that is also what the user reviews below describe, with mixed results.

Disputes and refunds

There is no chargeback or dispute procedure described on the card page. The refunds page does say that a refund usually takes up to 7 days, and up to 30 days for a cross-border refund, and that from 15 May 2026 Fiat24 charges 1 USD, 1 EUR or 1 CHF (7 CNH) per refund, deducted from the refund amount itself, and capped at the refund amount. This is the kind of fee that is easy to miss because it lives in a help-centre note rather than a fee schedule; it is worth knowing before you assume a refund is free.

What can go wrong

The score for reliability sits at 2 out of 10, and it earns that. There are two layers to look at: what the official channels tell you, and what the small body of public user feedback says.

The official picture

The official position is that the card was announced for December 2024 and is not yet generally available. The site is in maintenance. The card issuer is FINMA-supervised, which is a real layer of oversight. The card’s own self-custody model means the underlying crypto is in your wallet rather than the company’s, which removes one class of counterparty risk, but it pushes more of the security burden onto you. Fiat24 also documents forced-exit rules for sanctions, PEP, fraud and recall cases, and notes that limit-upgrade requests are not being accepted, which is consistent with a programme that has stopped growing.

The unofficial picture

The public user feedback is small and one-sided. The Fiat24 Trustpilot page, as of 20 October 2026, carries 8 reviews with an average of 2.2 out of 5, all of them one star, the earliest from 26 April 2024 and the most recent from 13 May 2026. The themes repeat: emails that go unanswered, Telegram and Discord messages that loop back through a bot, pre-authorisations that never release, SEPA transfers that arrive weeks late, and roughly 50 EUR in fees after a transfer is re-routed as TARGET2. Several reviewers also report scammers impersonating support staff in community channels, which is a reminder that when official support goes quiet, impersonators move in. No Reddit thread with material volume was found in this review.

A separate third-party aggregator (cryptocards.so) repeats the same themes, including invasive identity checks, fees on crypto top-ups, and slow support with funds reportedly frozen for more than 90 days, plus a January 2025 restriction that banned standard users from third-party bank deposits. None of this is a legal finding; it is a pattern in a small number of unverified reviews, and the absence of positive reviews in the same window is itself worth noticing.

The structural risks

Three structural risks are worth naming on their own, because they are independent of how the company is run day to day.

The first is key custody. The Fiat24 account is an NFT in your own wallet. If the private key for that wallet is lost or stolen, the account — and the card that sits on top of it — is gone, and there is no central support to undo it. The self-custody model has real advantages, but it is unforgiving.

The second is sanctions exposure. The card refuses transactions linked to OFAC-sanctioned countries and entities. Some merchant categories are limited in certain countries, including public transport, utility bills, in-flight shopping, and fine-dining in the United States. None of this is a problem for the average user, but if you travel, or your spending mix changes, it can be.

The third is closure mechanics. The closure flow is to bring balances to zero, then close the account from your profile. The card issuer is a regulated Swiss entity, which is a positive, but deposit insurance is not stated on the public pages. With a regulated bank the default assumption is some form of depositor protection; with an Article 1b Fintech licence, that assumption is weaker, and the company’s own documentation does not push back against it.

What to take instead

Because Fiat24 is not issuing new cards, the alternatives section is closer to “where to look next” than to “which Fiat24 competitor is best.” Three cards come up repeatedly in this category, and each one solves a different problem.

Cardex

Cardex is positioned as “one crypto card, 200+ countries” and runs on Verve, Visa, Mastercard and UnionPay. Both virtual and physical cards are available, and the App Store listing sets the default card currency as the Nigerian Naira, which is a hint about where the product is centred. There is no fee schedule on the public site; the marketing material leans on an “AI-Powered Conversion Rate” that claims to pick the best live exchange rate at the moment of payment, but no fee percentage is published. Cardex funds from USDT, USDC and BTC wallets, and the networks on which those tokens are accepted are not stated. The card’s overall score in this review’s source data is 5.6 out of 10. If you are looking for breadth of network and a multi-currency product, Cardex has the bigger footprint; if you are looking for transparent fees, you will not find them on the public site.

MSX

MSX is the hardest of the three to evaluate from public information. The card details, fee schedule and top-up options are not stated on an official page that could be read in this review. The score attributed to MSX is 6.4 out of 10, which is higher than Fiat24’s, but that score is a model output rather than a finding from a public fee page. Treat MSX as a product to read the small print on before signing up, because the absence of a public fee page is not the same as the absence of fees.

Whop Cards

Whop Cards is the most transparent of the three on geography. Consumers are accepted in 31 US states (Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, Utah, Virginia, West Virginia, Wyoming) and businesses in 41 states. A long list of unsupported consumer countries is published: Belarus, Mainland China, Cuba, Hong Kong, India, Iran, Iraq, Israel, Myanmar, Nepal, Nicaragua, North Korea, Russia, Syria, Turkey, Ukraine, Venezuela and Vietnam. Russia and Belarus are also out for corporate cards. Whop runs on the Visa network, and the cards are accepted anywhere Visa is taken online and in stores, including cards issued to team members. The marketing line is “no extra fees,” with no issuance or monthly amounts listed. The card spends from a Whop balance that is backed by stablecoin collateral from a linked wallet, although the specific coins and networks are not stated. The published reward is 5% cashback at selected merchants (currently Uber, with more planned), and the conditions and payout currency are not spelled out. The score attributed to Whop Cards is 5.2 out of 10. If you are in a US state where Whop accepts consumers, the geography is the cleanest part of the offer; if you are outside the United States, the consumer list tells you where you stand before you sign up.

Across the three, no single card replaces everything Fiat24 attempted to do, and none of them replicates the NFT-tiered limit model. Cardex has the broadest country footprint, MSX has the higher model score but a thin public information base, and Whop has the clearest published geography. The right pick depends on where you are, which currencies you actually spend in, and whether you need a card that works today or one that supports a specific coin or network.

Who I would recommend it to

The honest answer, for almost everyone, is that there is no audience this card currently fits. The programme is closed to new applicants, the site is in maintenance, the public user feedback is negative, and the official fee schedule is not on the page. If you are choosing a card today, look at Cardex, MSX or Whop Cards, or at any of the more established Visa and Mastercard crypto cards, and pick the one whose geography, fee structure and top-up options match your situation. Fiat24 is not a contender in that comparison.

The one audience for whom the card still has a concrete meaning is existing holders. If you already have a Fiat24 account, the questions to ask yourself are short and specific. Do you have a balance you no longer need in the product? Withdraw it, in line with the documented flow — link your bank account with a small inbound transfer, request a payout of at least 100 EUR or 100 CHF, and expect the funds the same business day if you submit before 15:00 CET. Is there a balance you are still using? Treat the card as a single-purpose tool: a virtual Mastercard in your wallet, with the limits that come with your NFT tier, and no expectation of new features landing. Do you have a recovery plan for your wallet? Because the account is your NFT, losing the wallet key ends the account, and there is no central support that can reverse that. None of that makes the product worse than it was; it just makes the practical questions more concrete.

If you are a regulator, a partner, or a journalist reading this, the takeaway is the structural one. The product had a thoughtful design — a real banking licence, a self-custody account model, multi-currency balances with an in-app Direct Pay feature, and tiered limits tied to the underlying NFT — and it has not converted that design into a live, supported programme. The combination of a closed front door, a missing fee page, and a one-star public review profile is a familiar pattern in this category, and it is the pattern Fiat24 now sits inside.

Frequently asked questions

What is the Fiat24 card?

The Fiat24 card is a Mastercard debit, virtual only, with no PIN, that runs on top of a self-custodial account represented as an NFT in your own crypto wallet. Balances sit in EUR, USD, CHF and RMB, and the card tries to spend from the balance in the same currency as the transaction. The card issuer is the Swiss FINMA-supervised entity SR Saphirstein AG, with BIN 5481 0849.

Is the Fiat24 card still available?

No. The company’s website is in maintenance mode and new applications are not being accepted. The card product page still reads “Coming soon in December 2024.” Existing accounts can still use the dApp, but the programme is not signing up new customers.

How does the Fiat24 card work?

You complete a single KYC step (biometric ID or passport, age 18+, non-US Person, not a PEP, not on OFAC or EU sanctions lists, plus GPS and a tax identification number), connect a wallet on Arbitrum, fund the account in one of the supported currencies, and the card icon in the dApp activates a virtual Mastercard. The card tries to spend from the balance in the same currency as the transaction; if there is a shortfall, the whole amount is converted from your chosen default card currency, with no split-tender.

Is Fiat24 a bank?

Not exactly. The card programme is run by SR Saphirstein AG, which holds a Swiss Fintech licence under Article 1b of the Banking Act and is supervised by FINMA. That is a real layer of regulatory oversight, but it is a Fintech licence, not a full banking licence, and the public pages do not state that any deposit insurance applies to balances held through the card.

Who owns Fiat24?

The card issuer named on the site is SR Saphirstein AG, a Swiss entity. The corporate ownership of SR Saphirstein itself, and of the Fiat24 brand, is not stated on the public pages reviewed here.

Is the Fiat24 card available in my country?

The card is closed to new applicants, so availability in the strict sense is no. The eligible-country list is published at info.fiat24.com/overview, but the countries are not enumerated in the materials available for this review. Nationals of Iran, North Korea and Russia are excluded, and US Persons are excluded.

Does the Fiat24 card require KYC?

Yes. The single KYC step asks for a biometric ID or passport, evidence you are over 18, that you are not a US Person, not a politically exposed person and not on an OFAC or EU sanctions list, a captured GPS location, and a tax identification number. The account is meant to open in under one business day during CET working hours.

How do I top up the Fiat24 card?

Top-ups happen through the Fiat24 dApp, and the card needs a minimum balance of 10 EUR (Eurozone), 10 CHF (Switzerland) or 10 USD (rest of world) to activate. The card docs page does not state the supported rails, networks or fees; unofficial sources list USDC, USDT and ETH on Arbitrum, plus EUR, CHF, USD and RMB via SEPA, SIC and SWIFT, but those figures have not been confirmed by the card issuer in the materials available here.

How do I withdraw money from Fiat24?

You link a bank account by sending a small inbound transfer from that account (its IBAN), then request a payout of at least 100 EUR or 100 CHF. A successful payout is booked the same business day if submitted before 15:00 CET on a working day, and the documentation says a successful payout is free; a returned payout costs 10 EUR or 10 CHF. The card page itself does not describe the withdrawal flow, so the help centre is where these rules live.

Is the Fiat24 card safe?

The card is issued by a FINMA-supervised Swiss entity, which is a real regulatory floor, and the underlying account is held in your own wallet rather than the company’s, which removes one layer of counterparty risk. The same self-custody model also means that losing your private key ends the account, and the public user feedback in this category is mostly negative on support responsiveness. Treat the card as a regulated product with a thin public information base, and weigh that against the alternatives.

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